1.  What is Video on Demand (VOD)?

2.  Is there a cost for the VOD?

3. What do I need to watch VOD?

4. How do I get the VOD service?

5. How can I tell I was successful in registering for the VOD service?

6. I’ve missed the deadline; can I still register for the VOD service?

7. How do I view the VOD lectures?

7a. Why isn’t my MyCarletonOne login working for VOD?

8. After watching the first lecture, I was unable to view subsequent lectures.

9. I am registered for the VOD service but when I login, I cannot watch the lectures.

10. Why does the VOD service cost money when I can watch the video stream for free?

11. Can I download the lectures and view them later?

12. What are the technical requirements for the VOD service?

13. Is there any other way of catching up or reviewing lectures?

14. Where do I report if I have a problem with a VOD lecture?

15. How can I troubleshoot if I have problems?

 

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1.  What is Video on Demand (VOD)?

Video on Demand (VOD) is a service that allows subscribers to watch CUOL lectures online; it’s the ability to access the lectures on an individual web browser whenever a user requests it.

CUOL lectures are captured and digitally compressed and then released online on the Internet as streamed and downloadable videos.

2.Is there a cost for the VOD service?

Yes, the video on demand service costs $50 per course half credit ($40 per half credit for summer courses). This charge is posted to the Carleton Central account after the registration.

3. What do I need to watch VOD?

You will need the following:

  • The latest version of Chrome, Firefox, Opera or Safari on either Mac OS or Windows.
  • We recommend a high-speed broadband connection for best viewing experience.

See “About The VOD Service” for more detail.

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4. How do I get the VOD service?

To get the VOD service, you must be a Carleton student and registered in a CUOL course, or registered in the in-class section of a CUOL course. You then register in the matching Video On Demand section in Carleton Central in addition to the course itself. See “How to Add VOD registration” for more information. The course lectures will be available to you the day after you register on Carleton Central.

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5. How can I tell I was successful in subscribing for the VOD service?

If you were successful in subscribing to the VOD service, you will see the course(s) you have subscribed for after you login. To verify, login to access the VOD lectures at https://vod.cuol.ca.  If you are unable to view any of the VOD lectures, check your registration record in Carleton Central to verify if you are registered in the Video On Demand section of the course (Please also make sure that you are in registered in either the T, V, or in the in-class section of the CUOL course). There will be a delay of up to 24 hours after the registration before the course will appear.

Please note: The deadline for adding the VOD service is the same deadline posted in the academic year calendar.

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6. I’ve missed the deadline; can I still register for the VOD service?

For late requests for adding the VOD service for the current term, go to How to add VOD Registration and fill in the form at the bottom of the page.  This form will only be available after Carleton Central has closed. You will be able to log in immediately after you fill in the form.  The VOD charge ($50 per course per term, $40 per summer term) will be added to your Carleton Central account shortly afterward.  Note: if you decide to drop the service, you must email vod@carleton.ca to let us know by the last day to withdraw with a full fee adjustment.

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7. How do I view the VOD lectures?

There are two ways to access the VOD lectures. One way to access is via a link that may be posted in the cuLearn site. The other is by going directly to the VOD website at https://vod.cuol.ca. Both options will take you to a secure VOD web page. You will then be prompted to re-enter your username and password (MyCarleton username and password). After you successfully login, you will see the VOD lectures containing both the video streams and the downloadable versions of your course lectures.

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7a. Why isn’t my MyCarletonOne login working for VOD?

If your regular username and password isn’t working, you can try resetting your MyCarletonOne password. If the problem persists, please contact vod@carleton.ca.

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8. After watching the first lecture, I was unable to view subsequent lectures.

At the beginning of each semester, the first recorded lectures for each of the CUOL courses are posted on the Internet for free viewing. However, subsequent lectures are not free. To view all the lectures for the entire semester, you must be a VOD subscriber.

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9. I am registered for the VOD service but when I login, I cannot watch the lectures.

Once you register in VOD in Carleton Central, the lectures are available to you the next day.

Make sure you have logged in at vod.cuol.ca/vod using your MyCarleton username and password.

Please ensure that your computer has the following requirements:

  • The latest version of Chrome, Firefox, Opera or Safari on either Mac OS or Windows.
  • Internet Connection: high-speed broadband connection for best viewing experience.

If after meeting the above requirements and you are still unsuccessful, please email vod@carleton.ca, call 613.520.4055 or use our support form.

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10. Why does the VOD service cost money when I can watch the video stream for free?

Significant cost is paid by Carleton University to a global content delivery network for hosting and maintaining the VOD lectures.  To recover this cost, a service charge of $50 per course per term is levied from the subscribers for storing and archiving CUOL lectures for the entire semester, allowing subscribers easy access to lectures 24/7.

There are free ways of viewing CUOL lectures.  For more information, see Access Your Courses.

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11. Can I download the lectures and view them later?

Yes, you can download and view the lectures on your computer at a later time. The downloadable version can be stored and watched on your computer.

For downloads, you can simply click on the download link and a dialog box should appear. Choose a location where you would like to save the lecture (Desktop, Videos, etc) and click Save. Once the download is complete your computer may open the file for you automatically or you can choose from any of the recommended players below. If you’re having trouble downloading of if the lecture file is opening directly in the browser or a new tab, you can try right clicking on the “download” link (may vary from browser to browser) and repeating the saving steps above!

Recommended video players: Windows Media Player on Windows 10, VLC (Windows and Mac) or any other player that supports mp4 h264 files.

To download to a tablet, save the file to your computer and then sync the file (for example, for IOS devices, download it into your iTunes library and then sync your device to transfer the file)

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12. What are the technical requirements for the VOD service?

An up-to-date browser and ideally high speed broadband internet service.  For more detail, visit our About the VOD Service page.

 

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13. Is there any other way of catching up or reviewing lectures?

Yes, there are live streams and the CUOL Student Centre in D299 offers free Video on Demand kiosks. Click here for more information.

You can also rent lectures online through the Pay per Lecture service. Visit the Video on Demand page, click on your course and then click ‘Rent this Lecture.’  If you are watching the whole course this way however, it is more cost-effective to subscribe to VOD.

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14. Where do I report if I have a problem with a VOD lecture?

If you experience difficulty viewing your lectures, please report any problems to CUOL:

telephone: 613.520.4055
email: vod@carleton.ca
support form

15. How can I troubleshoot if I have problems?

We have some tips and tricks for troubleshooting issues on our Troubleshooting page.