Need help with VOD? Fill out the form below:

Note: recently some users are experiencing issues using Chrome, where the lecture freezes and the message “”Error Playing File: Unknown Playback Error” occurs.  If this happens, please use a different browser for the time being.

If you have been having difficulties with the Video on Demand service, please fill out the form below.

You can also check our Frequently Asked Questions and see system requirements and troubleshooting here.

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What page were you on when the problem occured? What were you trying to do?

This is information about your computer that will be automatically submitted with this form:
Browser: , Browser Version: , Operating System: , Javascript Enabled: NO, Cookies Enabled: YES

You can also call Carleton University Online at (613) 520-4055 from 8:30am to 4:30pm, Mon-Fri.
Please have the above information available as it will help us diagnose your problem.